Quick Summary
Diagram
Important Table
| Point | Meaning | Example / Use |
|---|---|---|
| Receive Complaint | Employee raises issue | Written or verbal complaint |
| Investigate | Find facts | Talk to concerned people |
| Resolve | Take decision | Corrective action |
| Follow-up | Check satisfaction | Prevent recurrence |
Best 10 Marks Answer
Grievance Handling is an important topic in Organisational Behaviour and Human Resource Dynamics. It helps managers understand employee behaviour, workplace relationships, motivation, leadership and HR decision-making.
Grievance handling is the formal process of receiving, investigating and resolving employee complaints related to work, policies or management behaviour.
In organisations, this concept is useful because employees are the most important resource. By understanding this topic, managers can improve communication, motivation, teamwork, performance, employee satisfaction and organisational effectiveness.
For example, an organisation can use this concept to select the right employees, train them, motivate them, solve conflicts and build a positive work culture.
Conclusion: Therefore, Grievance Handling is useful for managers and HR professionals because it connects human behaviour with organisational success.
Tips and Tricks to Remember
- ✅ Grievance system should be fair and quick.
- ✅ Listen carefully before deciding.
- ✅ Documentation is important.
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