________________…________refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.
Correct Answer: A. Proactiveness
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________________…________refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.
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________________…________refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised. - MCQ Explanation
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Correct answer: A. Proactiveness